You can create and assign SCARs to suppliers from within 1factory.
Creating a SCAR:
There are two ways to create a SCAR within 1factory:
- By clicking on "+ New Issue" under "SCARs to Suppliers", OR
- By clicking on "Create SCAR" from within an NCR
SCARs start off as New (i.e. Draft), and must be moved to Assigned to send on to supplier. When your supplier has finished their work, they can change status to Submitted. And finally, you can set status to Approved or Rejected.
Assigning a SCAR:
Once the SCAR has been created, you can assign it to a supplier in one of the following ways:
- If the supplier has a 1factory account, they will receive the SCAR under "Customer SCARs" page. The supplier fills out the SCAR form within 1factory and "submits" within 1factory.
- If the supplier does not have a 1factory account, you will need to enter at least one email address for the supplier, and they will receive the SCAR as an attachment via email. The supplier will complete and submit the response via email. You can attach the response to the SCAR under the Response tab.