Overview
The Report Bug feature allows users to submit bugs, issues, help requests, or other feedback directly to the 1factory support team. This integrated tool enables you to track resolution progress and maintain ongoing communication with support staff within the platform.
This guide will walk you through creating reports, attaching supporting documentation, and managing communications with the 1factory support team.
How to Report a Bug
Step 1: Access Report Bug
From the main dropdown menu, select Report Bug.
Step 2: Create a New Bug
Click the New Bug button in the upper left corner to open a new bug report.
Step 3: Complete Bug Report Details
On this screen, you can:
- Enter the Subject of the bug
- Provide a detailed Description
- Attach files to help demonstrate the issue to the 1factory support team
To attach a file:
- Click the paperclip icon at Attachment(optional)
- Select your file ( Under 50 MB)
- Click the Open button
After filling in all necessary information, click the Save button at the bottom. A representative from 1factory will be notified and respond in a timely manner.
Step 4: Maintain Your Bug Report
After creating a bug report, by clicking on your bug number you can maintain ongoing communication with the 1factory team for support.
Step 5: Open Messages
Click the Messages button on the left side to open a communication channel with the 1factory support team.
Step 6: Communicate with 1factory Support
Type your message in the Type a Message field to provide additional information about your bug. You can include attachments as needed. Click the Reply button in the right corner to send your message to 1factory support team.
Step 7: Subscribe to Message Notifications
Click the Subscribe menu to manage notifications. Here you can add or remove subscribers who will receive messages from the 1factory support team. Click Save after making your selections.
Step 8: Monitor Your Bug Reports
By regularly checking your bug report, you can view the Progress and Communications between you and the 1factory support team.