User Self-Service Password Reset:
From outside the system: You can reset your own password by clicking on "forgot my password" from the Sign In page (https://1factory.com/signin), then enter your user name (usually your work email address), and the system will email you a link to reset your password.
From inside the system: Click on the "Reset my password" link as shown below.
Admin Password Reset for User:
An admin can help reset other user's passwords. To reset a user password:
- Navigate to "Users" by clicking on the down arrow next to your name in the top right-hand-corner of the screen (see screenshot above).
- Then select the user whose password you need to reset by clicking on the row.
- Click on the reset password button at the bottom of the slide-out.
Note: The 1factory team cannot access user passwords since we do not store the raw password. Instead, passwords are hashed and salted i.e. they are stored encrypted. We can only help reset the passwords.