Q: Why am I not receiving emails from 1Factory?
A: Some email providers or spam filters may block or delay messages from 1Factory. To ensure you receive all notifications, quotes, and support responses, please whitelist our sender addresses below.
Q: Which email addresses should I whitelist?
A: Please add the following to your safe senders list:
Q: How do I whitelist an email address?
A: This depends on your email provider:
- Outlook: Go to Settings > Mail > Junk email, and add the addresses under "Safe senders."
- Gmail: Add the addresses to your Contacts, or create a filter to never send them to Spam.
- Company email systems (Exchange/Microsoft 365 admin): Ask your IT team to add these addresses to the organization's allow list or safe sender list.
Q: I whitelisted the addresses but I'm still not receiving emails. What should I do?
A: Reach out to our support team at support@1factory.com (or via your usual contact) and we'll help troubleshoot delivery on our end.